Return Policy

Service Cancellation

As a provider of personal shopping and styling services, we understand that circumstances may change. You may cancel your service appointment or consultation, subject to the terms outlined in your specific service agreement. Cancellation requests must be submitted in writing to our contact email at least 24 hours before your scheduled appointment.

Cancellations made less than 24 hours before a scheduled consultation may be subject to a cancellation fee. We appreciate advance notice to allow us to offer the appointment time to other clients.

Refund Policy

Refund eligibility depends on the nature of the service provided and the stage of service delivery. For consultation services, refunds may be available if cancellation occurs before the consultation takes place. For personal shopping sessions, refund policies are outlined in individual service agreements.

In accordance with Australian Consumer Law, you may be entitled to a refund or replacement if our services fail to meet consumer guarantees. We are committed to resolving any issues and ensuring customer satisfaction.

Return Period

If you are not satisfied with our personal shopping or styling services, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and find a satisfactory resolution.

Conditions for Returns

To be eligible for a refund or service adjustment, the service must have been completed within the agreed terms, and you must contact us within the specified return period. We will review each case individually and work with you to find an appropriate solution.

Return Shipping Costs

As we provide consultation and personal shopping services rather than physical products, return shipping costs do not apply. Any fees associated with service cancellation or modification will be clearly communicated in your service agreement.

Non-Refundable Services

Services that have been fully completed and delivered according to the agreed terms may not be eligible for refunds. However, we are committed to customer satisfaction and will review each situation individually to find a fair resolution.

Legal Requirements and General Provisions

This return policy is designed to comply with Australian Consumer Law and the Australian Consumer Guarantees. Your rights under Australian Consumer Law are not limited by this policy. If you believe our services have not met consumer guarantees, you may have additional rights under Australian law.

Order Cancellation Policy

If you need to cancel a scheduled consultation or personal shopping appointment, please contact us as soon as possible. Cancellation fees may apply based on the timing of your cancellation and any preparation work that has been completed. We will provide a detailed breakdown of any applicable charges and work with you to find a fair resolution.

Refund Process

If you are eligible for a refund, we will process it within 14 business days of receiving your refund request and approval. Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed.

Dispute Resolution

If you have concerns about our services or wish to dispute a charge, please contact us directly. We are committed to resolving disputes fairly and promptly. If we cannot resolve a dispute directly, you may contact the relevant Australian consumer protection authority.

Contact Us

For questions about cancellations, refunds, or to submit a return request, please contact us at:

Email: contact@handaromahandmad.world
Phone: +61 419 616 737
Address: 185 Elizabeth St, Sydney NSW 2000, Australia